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FAQ
How long does it take to make a custom crystal instrument?
Each custom crystal instrument is meticulously handcrafted and takes approximately 1-3 weeks to complete. We ensure every detail meets your specifications and our high standards of quality.
Can I return my crystal instrument?
Due to the delicate nature of our artisanal process, we do not accept returns unless the instrument is damaged during transit. We take great care to ensure each instrument meets our high standards of craftsmanship. If your instrument arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund. Thank you for understanding.
Is custom tuning available for the crystal instruments?
Yes, we offer custom tuning for all our crystal instruments, commonly 432hz or 440hz. You can specify your preferred tuning during the ordering process, and our artisans will collaborate to best meet your requirements and working with the nature of the materials.
Do you offer special project requests?
Absolutely! We can create special designs, logos, glyphs, etc. for special projects. We can also include the infusion of your personal crystals into the instrument. Please reach out to us with your specific needs and ideas, and we will work with you to bring your vision to life.
Do you offer free shipping, and if so, to where?
Yes, we offer free shipping to most parts of the world. During the checkout process, you can enter your location to see if it qualifies for free shipping. If there are any shipping costs, they will be calculated and displayed before you finalize your order. If you have any other questions, please don't hesitate to contact us. We are here to help!
What should I do if my order hasn't updated in transit?
What should I do if my order hasn't updated in transit? We strive to provide accurate tracking information, but sometimes delays in updates can occur due to our complex transit network. Crystal instruments pass through multiple points before reaching shipping docks, which may affect tracking visibility. Please note, total production and transit time can be up to 7 weeks. If your order hasn't updated or if you have concerns, contact our customer service for the latest information. We appreciate your patience as we ensure your order arrives safely and on time.
6. What should I do if my order is delayed?
We strive to complete every custom crystal instrument within the estimated 1-3 week timeframe. However, delays may occur due to the intricate nature of our artisanal process. Each instrument undergoes multiple phases, including curing processes that can be sensitive to varying temperatures. Our artisans meticulously oversee each step to ensure the highest quality. During peak periods or for complex designs, your order may be part of a queue of production. Rest assured, this queue system allows us to give each instrument the time and care it deserves. If your order experiences an unexpected delay, we will promptly communicate with you and provide updates on its progress. Your patience is greatly appreciated as we work diligently to deliver a unique and exceptional crystal instrument tailored to your specifications. If you have any concerns about the status of your order, please feel free to contact our customer service team for assistance.
